For travel agencies: +7 495 980-7323
For corporate clients: +7 495 721-1122
E-mail: international@avia-centr.ru
New rules of Resolution IATA 830d will come into force on June 1, 2019. These changes require travel agencies to enter passenger contact information in the booking. This contact information will be shared with the airlines, allowing them to contact the passengers directly in case of possible cancellation and delay of flights and inform them about changes on the flight. To enter the contact information of the passengers used a standardized format for the SSR CTC developed by IATA.
From may 15, 2019, the new uniform rules will come into force in case of schedule changes on Austrian Airlines, Lufthansa and SWISS flights. According to the new rules, it will be possible to make the necessary changes to the tickets at the travel Agency. Please note that in this case you may need to authorize the airline. With additional options, passengers will have more opportunities to change their tickets in case of flight cancellations just before departure.
Lufthansa Group airlines: ADM. Booking & Ticketing policy for Business Partners. Rules for handling of long term schedule changes and cancellations (rebookings/ reissues / refunds) in travel agency sales...
No waiver is required for any reissue of an Austrian Airlines, Lufthansa and SWISS ticket after a name correction. Kindly ensure that all rules are observed, “NAME CORRECTION” has been inserted in the Endorsement Box and that the corresponding fee has been collected as DU tax.