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E-mail: international@avia-centr.ru
Due to the strict monitoring by the Central office of Chinese Eastern airlines of bookings (PNR) made repeatedly (from 3 times), as well as to avoid the following large fines (ADM control for duplicated segments), we recommend adjusting the settings of the online program so that the maximum number of identical attempts to booking one passenger does not exceed two times. On the third attempt, the validator commits the transaction as CHURNING PNR.
All segments that will be identified as Churning (fifth operation (cancellation/rebooking) for the same passenger / flight in the same or different booking) will be cancelled automatically. The agent will receive a warning remark (SSR) for the fourth operation on the segment, and for the fifth operation, the agent will have one hour to issue the ticket before the automatic cancellation. The agent will receive a remark in his booking (SSR format):