British Airways: Сhange to the refunds policy for British Airways fares.

British Airways will begin implementing a change to the refunds policy for British
Airways fares. This will enable our trade partners to automate refunds as it will use industry standard
ATPCO Category 33. The automation will lead to a reduction in the time taken to process refunds for
British Airways customers. We will begin this process with public fares, and later private fares, helping to
streamline the overall customer experience.

Current Refunds Policy

As per the standard text in Category 16 (‘Penalties Category’) of the fare rules, our current policy reads:

When combining fares that have cancellation fees, the highest cancellation fee of each of the cancelled pricing units applies with the following exception.
When combining a refundable fare with a non-refundable fare:
The amount paid on the refundable fare component is refunded less any applicable penalty
The amount paid on the non-refundable fare component will not be refunded

New Refunds Policy

We will be simplifying the policy to apply all cancellation fees per fare component. This will be reflected in the fare rules:

When Combining Non-Refundable Fares With Refundable Fares:

The amount paid on each refundable fare component is refunded
The amount paid on each non-refundable fare component will not be refunded
When combining fares, charge the sum of the cancellation fees of all cancelled fare components
We will also be coding this policy in Category 33 (‘Voluntary Refunds’) of the fare rules to enable refunds to be automatically calculated using industry solutions.

Current fare rules state:

CHARGE GBP 300.00.
WHEN COMBINING FARES THAT HAVE CANCELLATION FEES THE HIGHEST CANCELLATION FEE OF EACH CANCELLED PRICING UNIT

New fare rules will state:

CHARGE GBP 300.00
NOTE – BEFORE DEPARTURE OF JOURNEY CHARGES APPLY PER FARE COMPONENT TO ALL PASSENGER TYPES. INFANTS WITHOUT A SEAT ARE NOT CHARGED THE FEE.